Terms of service

Dolci Nannini Siena SRL is the owner of the "Nannini" trademark and of the websites www.dolcinanninisiena.com and www.nanninidolciecaffe.com; The products displayed on the site www.nanninidolciecaffe.com they are produced in the NANNINI factory located in strada delle Frigge, 5 - Monteriggioni (SI) or produced on behalf of Dolci Nannini Siena in carefully selected factories having all the legal requirements and quality requirements established by us.

Dolci Nannini Siena SRL is solely responsible for managing refunds and chargebacks in cases where they are legitimately requested.

All product information is indicated on the specific product page. 

The contract stipulated by Dolci Nannini Siena srl ​​and the Customer is concluded with the acceptance - even partial - of the order by Dolci Nannini Siena srl. Acceptance is considered tacit, unless otherwise communicated to the Customer in any way. The Customer, by placing an order on www.nanninidolciecaffè.com declares to have read and fully accept the conditions transcribed below:

 

TRANSPORTATION FEE

You can view the transport costs on the cart page after adding the products you want to buy.

The cost of shipping is free for orders to be delivered in Italy only if expressed during the purchase phase, in other cases it is calculated based on the weight of the product. For shipments outside the national territory it is possible to verify them after adding the full address in the phase just before entering the payment data. 

 

DELIVERY TIME

The products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure. To ensure the freshness of the products, shipments will be made on Monday, Tuesday and Wednesday and will reach the customer's home within 48/72 hours. The order processing times are provided purely as an indication, they do not in any case represent a contractual obligation, and could lengthen depending on the number of requests. In case of absence of the customer at the time of delivery, a notice will be left and the customer will have to personally contact the courier as soon as possible in order to agree on the delivery methods. No responsibility can be attributed to Dolci Nannini Siena srl ​​in case of delay in the order or delivery of the order (art.1510 CC)

 

PURCHASE OF ALCOHOLIC AND SUPER ALCOHOLIC PRODUCTS

The products that are part of the alcoholic and super alcoholic categories are intended for the sale only of an adult public over 18 years of age.


AVAILABILITY OF PRODUCTS

In the event that a product is not fully or partially available, Dolci Nannini Siena srl ​​will promptly notify the customer. The notification of availability does not in any case represent a contractual obligation. Customer orders are fulfilled within the limits of the quantity of products available. In the event that the ordered product is not actually available Sweets Nannini Siena srl undertakes to provide information about the times necessary for the delivery of the ordered product and, upon customer request, to return any advance sums. Any right of the Customer to compensation for damages or indemnity is expressly excluded, as well as any contractual or non-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order, or by delivery delays.


BILLING

For every order placed on www.nanninidolciecaffè.com a tax document will be issued. For the issue of the invoice, or of the tax receipt, the indications provided by the Customer at the time of the order will prevail. No changes will be possible after the issuance of the tax document (invoice or receipt). Sweets Nannini Siena srl please the customer to carefully check the data entered when ordering and registering, because these will be used for accounting records.


ON RECEIPT OF THE GOODS

Upon delivery of the goods by the courier, the Customer is required to check:

1) the number of packages delivered corresponds to what is indicated on the transport document

2) the packaging is intact, not damaged, wet or in any way altered, even in the sealing materials.

Any damage or mismatch in the number of packages or indications must be immediately reported to the courier making the delivery, adding the wording "withdrawal with reserve for lack and / or damage to the number ... packages" on the appropriate accompanying document. and confirmed, within seven calendar days by e-mail to ordini@dolcinanninisiena.com Even if the packaging is intact, the goods must be checked within seven calendar days of receipt.

Any report beyond the aforementioned terms and / or through various means from the foregoing will not be taken into consideration. For each declaration, the customer assumes full responsibility for what has been declared. 

Once the courier document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered and the number of packages received.


CHANGES

The conditions contained on the www.nanninidolciecaffe.com website may be changed without notice and will be valid from the date of publication on the www.nanninidolciecaffe.com website.


PRODUCT FEATURES 

Product information is entered on the specific page of each product on the site www.nanninidolciecaffe.comSweets Nannini Siena srl reserves the right to modify / adapt the product information even without any prior notice.

Dolci Nannini Siena has all the interest and the pleasure of managing and solving the problems that may arise in the after-sales service, so we invite the customer to inform us or via email on ordini@dolcinanninisiena.com and we will try to find the best solution for protect the customer.