Shipping policy

For the delivery of orders placed on the site we make use of various express couriers, according to the area to be reached and the best services offered and based on customer needs to respect the quality of the product sent.

The products purchased on the site will be delivered to the address indicated by the customer during the purchase procedure. 
They will reach the customer's home within 48/72 hours. The order processing times are provided purely as an indication, they do not in any case represent a contractual obligation, and could lengthen depending on the number of requests. In case of absence of the customer at the time of delivery, a notice will be left and the customer will have to personally contact the courier as soon as possible in order to agree on the delivery methods. No responsibility can be attributed to Dolci Nannini Siena srl ​​in case of delay in the order or delivery of the order (art.1510 CC)

In case of delivery of the damaged product and visible from the outside, you must not accept the goods from the courier and therefore promptly communicate the refusal to our customer service by sending an email to
In the event that it is damaged when the package is opened, it is necessary to document with photos and send to the email requesting its intervention. In this case, all costs are borne by us. From time to time we will decide whether to send a whole new supply, integrate it only for damaged products or return the money

In any case, we remain available at our email to manage any problem and make sure that the customer has the protection it deserves.